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Posts Tagged ‘Emotional Labor’

Emotional Labor: The Role of Emotions at Work

Sociologist Arlie Hochschild coined the term “emotional labor” to refer to professions which require individuals to express certain emotions, regardless of how they feel. The idea here is that employees are often expected to display the right emotions to properly perform their jobs. The cashier or waitress is expected to smile at you and say, […]

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When Trying to Fake Happiness Can Backfire on You

A popular piece of advice in psychology is to “fake it ’till you make it.” In other words, if we fake happiness (such as creating a “fake smile”) then eventually it actually becomes real and genuine happiness. I believe this is true to some degree. I often write about the importance of acting in new […]

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