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Posts Tagged ‘Emotional Labor’

Emotional Labor: The Role of Emotions at Work

Sociologist Arlie Hochschild coined the term “emotional labor” to refer to professions which require individuals to express certain emotions, regardless of how they feel. The idea here is that employees are often expected to display the right emotions to properly perform their jobs. The cashier or waitress is expected to smile at you and say, […]

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Fake Smiles At Work May Be Unhealthy

A popular piece of advice in pop psychology is to “fake it ’till you make it.” In other words, by pretending to act happy (by faking a smile) it’s said that we can actually produce these feelings of happiness internally. I’ve written about some of this research before in my post habits matter. On the […]

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