Emotional Labor: The Role of Emotions at Work

Emotional labor is the idea that employees are often expected to display the right emotions to properly perform their jobs. The cashier or waitress is expected to smile at you and say, “Have a good day!” even when they aren’t in a good mood….


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When Trying to Fake Happiness Can Backfire on You

A popular piece of advice in psychology is to “fake it ’till you make it.” In other words, if we fake happiness (such as creating a “fake smile”) then eventually it actually becomes real and genuine happiness. I believe this is true to some degree. I often write about the importance of acting in new...

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