Emotional Labor: The Role of Emotions at Work

Sociologist Arlie Hochschild coined the term “emotional labor” to refer to professions which require individuals to express certain emotions, regardless of how they feel. The idea here is that employees are often expected to display the right emotions to properly … Continue reading

How Positive Emotions Make Us Smarter and Work Harder

The “broaden and build theory” is an idea in psychology that positive emotions allow us to expand our awareness in new ways and tap into mental resources that aren’t usually available to us when we are experiencing more negative emotions. … Continue reading

How to Become a Master of Nonverbal Communication

Nonverbal communication is the process of sending and receiving messages between two or more people without the use of words. We can communicate in a variety of nonverbal ways including through our posture, gestures, facial expressions, touch, eye contact, and … Continue reading